The Property Manager's Inbox — tenant, owner and tradie emails drafted before your coffee goes cold | Air Kick
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Guides · The Property Manager's Inbox

A guide for residential property managers and small agency principals

Ninety emails on a Monday, drafted before your coffee goes cold.

The writing side of property management (maintenance briefs, owner updates, arrears messages, inspection reports, listing copy, file notes) drafted from your own notes in minutes. For residential property managers and small agency principals in Australia, with the legal lines left to you.

Opens instantly · works with Claude, ChatGPT or Gemini · 14-day refund, no questions

This is for you if

  • You manage a residential rent roll and the inbox is where the day goes
  • You already run PropertyMe, Console or similar, and the writing is the part the software does not do
  • You have tried ChatGPT once, got something generic, and closed it

Probably not for you if

  • You want a tool that sends messages for you (nothing here sends; you read every word first)
  • You are looking for tenancy law guidance for your state (there is none here, on purpose)

What's inside

Ten workflows, each with a complete prompt, a worked example and the tweaks that make it sound like your office.

Plus: a 20-minute setup that gives the AI your context once, the rules that keep tenant names with financial or personal circumstances and everything else sensitive out of it, a weekly 15-minute routine, and what to do when it goes wrong.

One of the prompts, so you can see the goods

Maintenance triage: from a tenant's message to a clear tradie brief

Names and addresses in the message below have been replaced with placeholders. Do not ask for them.

You are my assistant in a residential property management office. My agency context is above.

Below is a maintenance message from a tenant. Do four things.

1. Sort it: urgent (safety, security, no essential service) or routine, in one line, with the reason.
2. Say whether it sits inside my approval limit or needs the owner's yes.
3. Draft a brief to the trade: the problem, where in the property, what the tenant has already tried, when the tenant is available, and what I need back (a quote, or a fix and an invoice). Under 120 words. No access details; I will add those separately.
4. Draft a short reply to the tenant: what happens next and roughly when. Warm and plain, with no promises about timing I cannot control.

If the message does not say enough to sort it, ask me one question rather than guess.

TENANT MESSAGE:
[paste de-identified message]

This is a draft for me to read and edit. Do not assume it will be sent as-is.

You get back an urgency call, whether it needs the owner's yes, a trade brief under 120 words and a tenant reply, all as drafts for you to read and edit.

How it works

Pay, open, do chapter one. Twenty minutes.

  1. 01

    Pay with a card

    Stripe checkout, A$59 once. No account to create.

  2. 02

    The guide opens straight away

    On your phone or laptop, with a PDF if you want one. Bookmark the link; it keeps working.

  3. 03

    Do the 20-minute setup, then pick one workflow

    Not all of them. One this week. The guide is built to be used, not read.

One price, no subscription

A$59AUD · GST-free · one-off

  • Opens the moment you pay. Web version plus a PDF.
  • Every prompt is copy-and-paste. Nothing to install.
  • Works with Claude, ChatGPT or Gemini. A free account is enough to start.
  • Free updates for 12 months.
  • Not for you? Email within 14 days for a full refund. No proof needed.

Card or Apple/Google Pay through Stripe. You'll land straight back here on the guide.

Who wrote this

Kate Herbert, Air Kick

I built a seven-figure ecommerce business and sold it, and I run my current company on AI agents. I coach Australian small businesses on where AI actually fits. These guides are the setups I'd walk you through on a call, written down so you can do them yourself.

If you'd rather someone did it with you: the AI Audit and AI Concierge exist for that.

Fair questions

Before you buy

Do I need to be technical?

No. If you can paste text into a chat window and read what comes back, you can do everything in this guide. There is nothing to install and nothing to code.

Which AI tool do I need, and does it cost money?

Claude, ChatGPT or Gemini. Every prompt works in all three. The free tier is fine to start; check the tool's current pricing page if you later want the paid one.

Is my tenants' and owners' information safe?

Only if you follow chapter 2. The guide has a red list of what never goes into an AI tool (tenant names with their circumstances, bank details, keys and codes, anything about health or family, and legal notices) and a two-minute de-identify routine you do before every paste. The AI works with "the tenant at Property A". You put the real details back in your own software.

What exactly do I get?

One guide, about 8,000 words, read on your phone or printed. A 20-minute setup that builds your agency context document. Five rules. Ten workflows, each with the complete prompt, a worked example and ways to adjust it. A weekly 15-minute routine and a chapter on what to do when a draft goes wrong. Updates for 12 months.

What if it's not for me?

14 days, full refund. Email hello@airkick.co. No proof needed.

How is this different from just asking ChatGPT?

Asking ChatGPT cold gets you a generic property manager. This guide gives it your agency: your approval limits, your arrears timing, your voice, your rules. Then it gives you the ten prompts for the messages you actually write, already tested against the things that go wrong in a rent roll, like a draft that quietly invents a notice period.

Does it cover my state's tenancy law?

No, on purpose. Notice periods, forms and service rules differ by state and change. Every formal notice you issue follows your state's prescribed form, filled in by you. The guide drafts the plain-language cover message and the file note, and says so every time it comes up.

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